Master's Thesis:
This research project examined the concept of shared leadership in a large federal service delivery office in New Brunswick, Canada. The project used a qualitative research approach to learn about the experiences, insights and perceptions that managers and staff in a service delivery setting have of leadership. It involved focus groups and one-on-one interviews with managers and staff. Three key questions served as the foundation to the project:
1) Can the New Brunswick Region create an environment of shared leadership?
2) What are the major challenges to creating this environment?
3) Why should the New Brunswick Region make this an organizational goal?
